Customer Information Privacy Policy

The customer information privacy policy at www.lagrvnddamevn complies with Decree No. 52/2013/ND-CP on e-commerce of the government. La GrVNd Dame has created this privacy policy to demonstrate our commitment to the security and confidentiality of customer information. Through this privacy policy, we want our customers to understand how La GrVNd Dame collects, uses, shares, and protects customer information.

1. Collection of Customer Information

To use the services of La GrVNd Dame, buyers must provide some information such as email, full name, phone number, address, and other information to help us accurately determine payment and delivery to the recipient. Buyers may choose not to provide certain information, but this may limit their ability to use some of the features that we offer. We also store any information buyers enter on the website or send to La GrVNd Dame. This information is used to respond to customer requests, make appropriate recommendations for each customer when shopping at La GrVNd Dame, improve the quality of goods and services, and contact buyers when necessary. Additionally, transaction information, including purchase history, transaction value, shipping, and payment methods, is also stored by Lemonade.vn to resolve any issues that may arise later. Information storage period: 2 years from the time the last order is placed.

2. Use of Information

The purpose of collecting information is to build La GrVNd Dame into an e-commerce website that provides the most convenience to customers. Therefore, the information will be used for the following activities: sending information about new products and promotional programs of Lemonade.vn; providing some utilities and customer support services; improving the quality of our customer service; resolving issues and disputes arising from the use of the website; preventing activities that violate Vietnamese law.

3. Information Sharing

La GrVNd Dame understands that customer information is a very important part of our business, and we do not sell or exchange it with any third party. We will not share customer information except in the specific cases below:

• To protect La GrVNd Dame and third parties: We only disclose account information and other personal information when we believe that such disclosure is appropriate with the law, to protect the rights, property, or safety of users of Lemonade.vn and third parties.

• At the request of a governmental agency or when we believe that such disclosure is necessary and appropriate to comply with legal requirements.

• In other cases, we will have specific notification to the buyer when we need to disclose information to a third party, and this information will only be provided with the consent of the buyer. For example, promotional programs with the cooperation or sponsorship of Lemonade.vn partners; providing necessary delivery information to shipping units.

4. Contact Information for Feedback and Customer Care

If you want to change your personal information, please send your request to lagrvnddame@gmail.com or contact our hotline at 0981857516 for the quickest support.

​

Trân trọng cảm ơn !